Frequently Asked Questions

Find Answers To All Your Questions

WHAT IS THE STATUS OF MY ORDER?

Orders are typically fulfilled within 2-3 business days. Once your order has been fulfilled, a shipping confirmation email with a tracking number will be sent.

CAN I CANCEL OR MODIFY MY ORDER?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at ecommerce@supresso.com or WhatsApp +65 8792 0780 as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

PRICE ADJUSTMENT POLICY

supresso.com does not have a price match guarantee.

WHAT CURRENCY DOES SUPRESSO.COM USE?

We display and collect payment in your local currency. Please ensure you've selected your shipping destination in the country selector in the header to see prices and checkout in your local currency and payment methods.

For most countries, duties and taxes are included in the product price shown in your local currency. Please see article "Do I have to pay taxes and duties on my order?" under the International Shipping section below.

WHAT PAYMENT METHODS ARE AVAILABLE?

Credit/Debit Cards: We accept Visa, Mastercard, and American Express worldwide

Apple Pay: Available in certain countries (learn more here)

Google Pay: Available worldwide (learn more here)

Union Pay: Available worldwide

Paypal: Available worldwide. At checkout, choose Paypal as the payment method and log into your PayPal account. Use any form of payment within your Paypal account.

Shop Pay: Shop Pay and Shop Pay Installments are available in United States. See article "Shop Pay Installments" below for details.

WHAT SHIPPING OPTIONS DO YOU OFFER FOR SINGAPORE?

Enjoy Complimentary Shipping on orders over S$30

Shipping options: Ninjavan, J&T, QExpress

Please allow 3 to 10 business days from the time you place your order to receive your package. During times of high order volume OR public holidays, extra time may be needed for your order to arrive.

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

Most international orders will ship within 2 business days after placing your order. International transit times is vary based on destination but generally take between 7-15 business days depending on custom clearance. Please expect additional time for delivery during high-volume sale or holiday periods. Once your order has shipped, you will receive an email with a link.

Shipping options:
DHL International Express
Ninja Van: Singapore, Malaysia, Indonesia only

DO I HAVE TO PAY TAXES AND DUTIES ON MY ORDER?

Duties and taxes are included or paid at checkout for most countries.

Singapore: Duties are included in the product price and taxes are paid at checkout for orders shipping to Singapore. You will not be charged additional duties and taxes at delivery.

Hongkong: Duties and taxes are free for orders shipping

Thailand, Australia, Malta: Duties and taxes are free for orders shipping depend on the amount of order

Duties and taxes are not included in the product price for orders shipping to the below destinations. You will be charged additional duties and taxes at delivery.

Albania, Algeria, Angola, Argentina, Austria, Azerbaijan, Bahrain, Belarus, Belize, Bermuda, Bolivia, Bulgaria, Cape Verde, Cayman Island, Chad, Chile, Colombia, Congo D.Rep, Congo Rep, Croatia, Denmark, Ecuador, Egypt, Estonia, Ethiopia, Fiji, France, Georgia, Germany, Ghana, Gibraltar, Greece, Guatemala, Guyana, Honduras, Ireland, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Libya, Lithuania, Luxembourg, Maldives, Mauritania, Micronesia, Mongolia, Montenegro, Mozambique, Nepal, New Caledonia, New Zealand, Nigeria, Oman, Peru, Portugal, Qatar, Rwanda, S. Africa, Saudi Arabia, Senegal, Serbia, South Korea, Tajikistan, Tanzania, Timor-Leste, Turkmenistan, UAE, Uganda, Uruguay, Uzbekistan, Venezuela, Zimbabwe

NO RETURN POLICY?

All forms of order errors and damage to goods during delivery are not our responsibility. Please make sure the items you order and the address you enter are correct.

WHAT IS SHIPPING PROTECTION?

Shipping Protection is an optional service that helps protect your purchase from uncontrollable factors once it leaves our fulfillment center. For shipping protection, supresso.com is using Guide Package Protection.

Guide Package Protection will be available to add once you reach checkout. Once it is added, it will appear at checkout as a product before your order is placed. The cost for Guide Package Protection is calculated based on the order value.

If you wish to opt out, simply deselect the Guide Package Protection check box in the checkout.

Please note that orders that have opted out of Guide Package Protection do not qualify for compensation and supresso.com is not liable for lost, damaged, or stolen items.

HOW DOES SHIPPING PROTECTION WORK?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package Protection is checked before you place your order at checkout.

If you’ve purchased package protection and need to make a claim, click here to File a Claim and Guide will process your request. If your claim is successful, you have the option of a refund or replacement of your order which will be processed in 30 – 45 days from the date you placed your order, depending on the claim type.

HOW TO STORE MY SUPRESSO COFFEE?

Store in a cool dry place away from direct sunlight and high temperatures.
Please refrain from consuming the product if the packaging appears to be unsealed.

HOW DO I LOG IN TO MY ACCOUNT?

To log in on mobile, click the Log In button from the menu in the top left corner. To log in on desktop, click the Account button in the top right corner. Alternatively, you may access the following URL directly: www.supresso.com/account/login

HOW DO I RESET MY ACCOUNT PASSWORD?

On the Account Login page, click ’Forgot your password?’ And enter the email associated with your account. Clicking the ’Restore’ button will send a recovery email to the specified email with instructions on how to reset your account password. Please check your spam folder if it arrived in your inbox after a few minutes.

If there is no email associated with an account, you may not have an active account with us and no recovery email will be sent. In this case, kindly proceed to create an account.

HOW DO I SUBSCRIBE TO MARKETING EMAILS?

Scroll to the bottom of login page on the website or visit this page to subscribe to our email newsletter. As a subscriber, you'll be first to know about exclusive offers, product launches, and more.

Please note that terms & conditions apply.

HOW DO I SUBSCRIBE TO WHATSAPP MARKETING?

Please send a WhatsApp message or reply "Hi" to +65 8792 0780

HOW DO I UNSUBSCRIBE FROM WHATSAPP MARKETING?

Please send a WhatsApp message or reply "Unsubscribe" to +65 8792 0780

HOW TO GET SUPRESSO COFFEE FOR MY EVENT?

Supresso Coffee is available to supply coffee for your events such as weddings, private parties, etc.

Please click here to fill in your order details and we will get back to you with quotation or contact us at +65 8792 0780 for more information.

CAN I ORDER SUPRESSO COFFEE FOR MY OFFICE?

Supresso Coffee is available to supply coffee for offices, hotel and other business sectors.

Please click here to fill in your order details and we will get back to you with quotation or contact us at +65 8792 0780 for more information.

CAN I ORDER SUPRESSO COFFEE IN BULK?

Supresso Coffee is available for wholesale purchase with minimum order quantity. The shipment will be shipped directly from our manufacurer in Indonesia directly to your door (terms and conditions apply).

Please click here to fill in your order details and we will get back to you with quotation or contact us at +65 8792 0780 for more information.

DO YOU PROVIDE GRINDING SERVICE?

As of the past few months, we are no longer provide grinding services due to hygiene reasons.